Customer Service Representatives 11/22/2021 Return

Gem State Staffing is taking applications for an experienced Customer Service Representatives for a full time position in Twin Falls. The Customer Service Representative will communicate with businesses and individuals by phone both incoming and outgoing calls while utilizing computer systems in providing a quality customer experience from the beginning to the end of each customer contact and transaction meeting customer needs and striving to exceed customer expectations.

Job Duties:

-Represent the company in a professional courteous manner.

-Receiving inbound customer inquiries for product and order information.

-Work closely with customers to identify product solutions that meet their needs clearly explaining products, pricing, and answering questions including such things as order status information; shipment tracking; forwarding expedite requests; processing revised customer orders; processing CPA’s and RMA’s as needed; working the high priority order list; completing new customer data forms.

-Documenting customer conversations as needed including names, addresses, purchases, and reactions to enable process improvement.

-Ability to write in English to complete forms, correspondence and logs, speak English language using proper grammar and clear diction.

-Perform Order entry as required.

Skills and Requirements:

  • Must have 2 years minimum experience with Fastener sales and or machining knowledge.
  • Must pass pre-employment drug screen and criminal background investigation.
  • Minimum of 1-3 years outside sales experience or in opening new accounts.
  • Must have High School diploma or equivalent.
  • Able to work with others and maintain working relationships.
  • Have high degree of integrity and ability to develop customer relationship required.
  • Demonstrated ability to resolve problems and develop action plans.
  • Must exhibit excellent verbal and written communication skills.
  • Be computer literate (MS Word, Excel, PowerPoint, Email).
  • Have a valid driver’s license and ability to travel to customer locations.
  • Be able to lift up to 60 lbs., bend and stretch.

Pay: $14.00/hr DOE

How to Apply:  If you are interested in applying, please complete our online application at

Come to our Twin Falls office with professional resume at 628 Main Ave. North, Twin Falls, ID 83301. Application hours are 9AM-3:30PM Monday-Friday. You will need to 2 forms of ID, a resume, and have 30 minutes worth of time to complete application and interview with one of the staff.

***Only applicants that have been interviewed in person will be considered for this assignment***