Customer Service Representatives 11/22/2021 Return

Gem State Staffing is taking applications for an experienced Customer Service Representatives for a full time position in Twin Falls. The Customer Service Representative will communicate with businesses and individuals by phone both incoming and outgoing calls while utilizing computer systems in providing a quality customer experience from the beginning to the end of each customer contact and transaction meeting customer needs and striving to exceed customer expectations.

Job Duties:

-Represent the company in a professional courteous manner.

-Receiving inbound customer inquiries for product and order information.

-Work closely with customers to identify product solutions that meet their needs clearly explaining products, pricing, and answering questions including such things as order status information; shipment tracking; forwarding expedite requests; processing revised customer orders; processing CPA’s and RMA’s as needed; working the high priority order list; completing new customer data forms.

-Documenting customer conversations as needed including names, addresses, purchases, and reactions to enable process improvement.

-Ability to write in English to complete forms, correspondence and logs, speak English language using proper grammar and clear diction.

-Perform Order entry as required.

Skills and Requirements:

  • Must have 2 years minimum experience with Fastener sales and or machining knowledge.
  • Must pass pre-employment drug screen and criminal background investigation.
  • Minimum of 1-3 years outside sales experience or in opening new accounts.
  • Must have High School diploma or equivalent.
  • Able to work with others and maintain working relationships.
  • Have high degree of integrity and ability to develop customer relationship required.
  • Demonstrated ability to resolve problems and develop action plans.
  • Must exhibit excellent verbal and written communication skills.
  • Be computer literate (MS Word, Excel, PowerPoint, Email).
  • Have a valid driver’s license and ability to travel to customer locations.
  • Be able to lift up to 60 lbs., bend and stretch.

Pay: $14.00/hr DOE

How to Apply:  If you are interested in applying, please complete our online application at https://www.gemstatestaffingjobs.net/apply-online/twin-falls/

Come to our Twin Falls office with professional resume at 628 Main Ave. North, Twin Falls, ID 83301. Application hours are 9AM-3:30PM Monday-Friday. You will need to 2 forms of ID, a resume, and have 30 minutes worth of time to complete application and interview with one of the staff.

***Only applicants that have been interviewed in person will be considered for this assignment***